In order for you to successfully participate in an online course, you will need reliable Internet service and a properly configured computer. Here are some of the technical requirements and considerations you will need:
Computer Capacity: You will need to ensure that your computer (hardware and software) has the capacity to access and run the online resources at Central Carolina. We will do our best to assist you with your computer problems; however, it is your responsibility to resolve any issues with your computer.
Computer Software: At a minimum, you will need Microsoft Word to complete written assignments. In addition, some online courses have specific application software requirements. You will need to check the syllabus for your course and ensure that you the correct software required in your course. Note: Central Carolina uses Word 2013. If you have a lower version, you will need to download a free Compatibility Pack from Microsoft. http://www.microsoft.com/
Downloads: You will need a free copy of Adobe Reader to open PDF files and Adobe Flash to view some of the pages and applications in D2L. You may also need a video player like Windows Media Player or Real Player to view videos. http://www.adobe.com/
Internet: You will need reliable Internet service or access to wi-fi and a properly tuned web browser.
D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact D2L Support, who will determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.
Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. Customers can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.
Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. Customers can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.
Note the following:
- For desktop systems, you must have Adobe Flash Player 10.1 or greater.
|Browser||Supported Browser Version(s)||Maintenance Browser Version(s)|
|Microsoft® Internet Explorer®||n/a||10, 11|
|Mozilla® Firefox®||Latest, ESR||n/a|
|Apple® Safari®||Latest||6, 7, and 8|
Tablet and Mobile Support
|Device||Operating System||Browser||Supported Browser Version(s)|
|Apple||iOS® 6, 7, 8, and 9||Safari||Latest|
|Microsoft Surface™||Windows® 8||Internet Explorer||11|
|BlackBerry® (mobile only)||BlackBerry 7, 10||BlackBerry||Latest|
You can check your browser for D2L by going to this page:
In order to use the Chat application in myCCTC or Desire2Learn, your Internet browser must be able to access and run a Java Virtual Machine (JVM). The first time you try to use Chat without a JVM, you will be prompted to install a plug-in. If you accept the plug-in, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message.
While using D2L, if you are unable to view Discussion postings, Quiz windows, and download links you may have a pop-up blocker running on your computer. To disable pop-up killers or ad-blockers: a) Search your hard drive for any software with “pop-up” in the name and disable it. Examples of popular pop-up killer applications include: Pop-Up Stopper, Pop-Up Defender, and Pop-Up Zapper. b) Disable pop-up killing or ad-blocking functions included your anti-virus, Internet security, personal firewall, and browser programs. Examples include: Norton Internet Security, and AOL.
Technology Check-List for D2L / Online Classes
- Up-to-date, reliable, working computer
- Working printer or storage device
- Internet accessibility (DSL, broadband, wireless connection)
- Microsoft Office programs (Word, Excel, PowerPoint) www.microsoft.com (NOTE: CCTC uses 2013)
- Course-specific software (See course syllabus)
- PDF Reader (file viewer) www.adobe.com
- Microsoft Media Player (video Player) www.microsoft.com
- Adobe Shockwave Player (Flash) www.adobe.com
- Compatible Web Browser with JAVA and “cookies” enabled (Internet Explorer, Firefox, Safari, etc.)
- Pop-up Blockers and Firewalls set for compatibility with Desire2Learn