TOP TITAN: Lisa Shaw
User Support Services Manager
Lisa has assumed her first management role with USS here at CCTC and has performed admirably in this capacity. She’s energized and excited about the opportunities for improvement in USS and has already made a number of positive contributions to IT business processes and is looking forward to growing the technical skillsets of the USS staff to reduce unnecessary escalations to senior staff. Additionally, she exemplifies the values of CCTC and recently turned a potentially poor student situation into a positive outcome simply because she cared enough to understand the student’s problem and assist outside of her area of responsibility to retain this military student. The student was so impressed, he even stopped by the President’s office to compliment her on her assistance for his issue.