CLASS / SLOT:
CB70 / 0010.
Counsels students and parents in all aspects of student financial aid. Provides timely responses and exceptional customer service to requests for information on service, providing complete and accurate information at all times. Develops and presents workshops as needed for informing and empowering internal and external customer base. Maintains exceptional knowledge of all student financial aid regulations, and suggests changes to Policies and Procedures Manual to ensure compliance. Manages regulatory compliance as it relates to the Federal College Work Study Program and Supplemental Educational Opportunity Grant Programs. Establishes guidelines for students and employers, ensures student eligibility, completes personnel forms, and balances payroll records to student records in Banner information system. Serves as primary contact for Dual Enrollment including processing and awarding of Lottery and SC Wins. Manages the college’s call campaigns and Call Center. Maintains and expands the FAQ book for the Center. Provides training for all call campaign and Call Center participants. Schedules coverage of the Center and call campaigns. Evaluates the effectiveness of the Call Center and call campaigns and uses results for continuous improvement. Cooperates with Commission on Higher Education to present College Goal events annually. Trains relevant staff for events, and reports event details for potential improvements.
Master’s degree in a related field; or a Bachelor’s degree plus two (2) years of experience in student services programs.
February 12, 2024
April 1, 2024
Apply online at https://careers.sc.gov/ or visit www.cctech.edu. NOTE: Do not call to confirm receipt of your application unless you have not received acknowledgement after one week. CCTC is an EOE/AA employer.