Certificate in End User Support (EUSU)

24 Semester Hours

The End User Support Certificate provides students with the skills and experience necessary to become technical support services professionals for end users in business or other large or small enterprise settings. Instruction is given to utilizing communication, technical and customer service skills in the work environment. Help desk procedures are emphasized and cover troubleshooting, tracking, solving and documenting service calls as well as providing end user training. 

The courses in this program use Microsoft authorized course materials for MCDST exams.