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CPT 268
Computer End User Support
HOURS:  ClassLabCredit
This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users). Prerequisite with a grade of "C" or higher: CPT 101. This course is typically taught only in the spring semester.

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Date/Time Published:5/27/2015 3:09