AOT 180
Customer Service
HOURS:  ClassLabCredit
This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and non-verbal communication skills, effective telephone techniques, and cultural diversity in the workplace. Prerequisite with a grade of "C" or higher: ENG 100 or placement in ENG 101.

© 2014 Central Carolina Technical College

Date/Time Published:5/28/2015 3:27