AOT 180
Customer Service
HOURS:  ClassLabCredit
303
This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and non-verbal communication skills, effective telephone techniques, and cultural diversity in the workplace. Prerequisite with a grade of "C" or higher: ENG 100 or placement in ENG 101.

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Date/Time Published:10/1/2014 2:37